Terms and Conditions

1. Terms & Conditions

• These terms govern the use of our website and the purchase of products through our online store. By making a purchase, you acknowledge and agree to these terms.
• We reserve the right to update prices, product availability, and descriptions without prior notice.
• Orders are subject to acceptance and availability. If an item is out of stock, we will notify you as soon as possible.
• We reserve the right to refuse or cancel any order due to suspected fraud, unauthorized transactions, or pricing errors.
• Customers must provide accurate billing and shipping information.

2. Shipping Policy

Shipping Destinations

We currently ship to a number of countries/regions. If your country is not listed, please contact us before placing an order.

Processing & Delivery Times

• Orders are processed within 5 business days after payment confirmation.
• Standard shipping takes approximately 5 to 10 working days.
• Shipping times may vary depending on location, customs delays, and carrier operations.

Shipping Costs & Duties

• Shipping costs are calculated at checkout based on your location.
• International orders may be subject to customs duties, taxes, or fees, which are the customer's responsibility.

Lost or Delayed Shipments

If your package is lost or significantly delayed, please contact us at info@bysireen.com, and we will assist you in resolving the issue.

3. Exchange Policy

We offer exchanges only—we do not accept returns or provide refunds.

Eligibility for Exchange

• The item must be in its original condition, unworn, unused, and with all original packaging and tags attached.
• The exchange request must be made within 14 days of receiving the item.
• A proof of purchase (receipt or order confirmation) is required.

How to Request an Exchange

1. Contact us at info@bysireen.com with your order number and the item you'd like to exchange.
2. We will provide the return address and instructions.
3. Once we receive and inspect the item, we will confirm the exchange approval.
4. The new item will be shipped to you once the exchange is processed.

Important Notes

• The customer is responsible for return shipping costs.
• If the new item is of higher value, the price difference must be paid before shipping. If the new item is of lower value, store credit will be issued.
• Sale items and customized orders are final sale and cannot be exchanged.

4. Refund Policy

We do not offer refunds except in cases where the item arrives damaged or defective.

Damages & Issues

• If you receive a damaged or incorrect item, please contact us immediately upon receiving it at info@bysireen.com with photos of the issue.
• We will evaluate the claim and arrange for a replacement if applicable.

5. Privacy Policy

We respect your privacy and are committed to protecting your personal data.

• We collect only the necessary information to process orders, including your name, email, billing and shipping address, and payment details.
• Your data is securely stored and will never be shared with third parties, except for essential services (such as payment processors and shipping providers).
• By using our website, you agree to the collection and use of your information as outlined in this policy.

6. Payment & Security

• We accept various payment methods including Visa, Mastercard, and Cash on Delivery.
• Payments are securely processed, ensuring end-to-end encryption.
• We do not store or have access to your payment details.

7. Intellectual Property

• All content on this website, including images, designs, logos, and text, is the property of By Sireen by Sireen and may not be copied, reproduced, or used without permission.